Shipping policy

Shipping Policy

Thank you for shopping with Jazmine Kionna.

PROCESSING TIME  
In-stock orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.

PRE-ORDERS  
Pre-order items have extended processing and shipping timelines.  
Estimated delivery windows will be shown at checkout or on the product page at the time of purchase.  
Please note: Pre-order dates are estimates and may be updated if production or shipping timelines change. Customers will be notified by email if any adjustments are made.

SHIPPING TIME  
Once shipped, orders typically arrive within 3–7 business days within the United States. Delivery times may vary depending on the carrier and destination.

SHIPPING RATES  
Shipping rates are calculated at checkout based on your location and chosen shipping method.

ORDER TRACKING  
Once your order has shipped, you will receive an email with tracking information. 

LOST OR STOLEN PACKAGES  
Jazmine Kionna is not responsible for packages that are lost or marked as delivered by the carrier. Please contact the shipping carrier directly to file a claim.

INCORRECT ADDRESSES  
Customers are responsible for entering the correct shipping address. We cannot guarantee changes once an order has been placed.

QUESTIONS  
If you have any questions about your shipment, please contact us at:  
jazminekionna@gmail.com