Refund policy

Jazmine Kionna Return & Refund Policy

We want you to love your Jazmine Kionna purchase.

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RETURNS

We accept returns within 30 days of delivery for unworn, undamaged items in their original packaging.

Items must be in new condition, with no visible signs of wear.

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PRE-ORDERS

Pre-order items are made to order and ship on a later date.
    •    Estimated shipping timelines for pre-orders will be shared at the time of purchase and/or in your order confirmation email.
    •    Please note: processing and delivery times for pre-orders may vary based on production schedules.

Pre-order items are eligible for return within 30 days of delivery, as long as they meet the standard return conditions.

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EXCEPTIONS

The following items are not eligible for return:
    •    Final-sale items
    •    Pre-order items after the return window has expired
    •    Items showing visible wear or damage

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HOW TO START A RETURN

Email us at jazminekionna@gmail.com with your order number to begin the return process.
Once your return is approved, we will send shipping instructions and the return address.

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REFUNDS

Once your return is received and inspected, your refund will be processed back to your original payment method.
Please allow up to 10 business days for the refund to appear.

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EXCHANGES

We do not offer automatic exchanges.
To exchange an item, please return your item for a refund and place a new order.

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DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us within 48 hours at jazminekionna@gmail.com with photos so we can resolve it quickly.