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Frequently Asked Questions

Our multi layered insole adds support that molds to your pressure points over time with memory foam. It also supports your foot with shock absorbing gel. As a bonus, we also discovered the use of the breathable and movable upper material allows movement of the foot within the shoe.

Jazmine Kionna accepts all major credit cards and PayPal. Orders must be placed with a valid billing and shipping address. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. 

All refunds will be credited to your original form of payment. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 5-7 business days.

Shipping + Handling

We will email you as items in your order ship, or if there are updates on the status of your order.

Need Info

Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates. If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.

Sizing

We currently offer US women's whole sizes 5 - 13.

We currently do not offer wide width sizes, but do keep an eye out for this option in future collections.

We currently do not offer half sizes. If between a size, we recommend sizing up to the next whole size.